Terms and Conditions


Customer's information remains confidential and will not be shared under any circumstances. Any personal information collected on our web site is solely used for the purchasing of goods and to send promotional Emails about new products, special offers or other informative content that you may have a interest in, through the Email Address that you have provided us with.


  • Credit card (VISA / Mastercard)

  • Paypal

  • E-Transfer (Canada) - We accept CAD, Credit cards and PayPal are charged in our default currency in the check-out screen. If you payment cannot be confirmed it will be cancelled.


Please allow 1 week processing time and approximately 3-5 business days for your order to arrive once shipped. 

  • All bank fees are to be paid by the purchaser

  • Shipping costs are to be paid by the purchaser

  • All Duties and taxes may vary from country to country and if levied, these charges will be borne solely by the purchaser


International orders may be subject to pay duties and taxes, which is out of our control. Please allow 10-25 days for your order to arrive once your order has been processed.


We do not accept returns, or issue refunds. All sales are final.


    Once an order is shipped, the size of the item(s) cannot be changed.


    We are not responsible for lost, stolen, or damaged packages. The buyer commits to full responsibility when purchasing. Please contact USPS, or your local Postal Carrier to locate your package, and or file a lost package report.


    Outer Remedy is NOT responsible for incorrect addresses. If the buyer's package is returned to us due to an incorrect address, the buyer is FULLY RESPONSIBLE to cover the cost to reship the package. We therefore ask our customers to pay attention to all provided details of the item/s purchased and have a close look at our photos and item details before placing an order. If you have any doubt or uncertainty regarding any of our items, please contact us beforehand.